Our Guarantee

Concerned About Paying Too Much for an Unfulfilling Funeral Service?

Introducing the Holdship Exceptional Family Care™ Guarantee

1) We guarantee...to respect your budget

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Sadly, some funeral homes follow an “oops” approach to funeral arrangements. They will quote an attractive price over the phone, but when you come into the funeral home they inform you that there are a few extra fees which they forgot to mention.

At Holdship Family of Funeral Homes and Cremation Services, our unique consultative arrangement process begins with you describing the life your loved one lived and the type of service you have in mind. Next we will explore a wide variety of options that will help reduce the total price while maximizing the value of your service.

An additional way in which we demonstrate respect for your budget is having the same prices for local families as those who come from outside of the area. Families are often surprised to learn that some funeral homes will offer discounts to families outside of the area while charging full prices to their own neighbors. This may be legal but it certainly is not fair to local families.

2) We guarantee...that you will have 24-hour access to our team, 7 days a week

Although national statistics are unavailable, a study of families served by us over the past years shows that 65% of loved ones pass away at night or on weekends. That’s why it’s so important for you to have 24-hour access to our team, 7 days a week.

Regardless of when you call our office, your call will be answered by trained personnel. If your loved one has passed, a professionally attired member of our team will be immediately dispatched to bring them into our care. Sadly, some other local funeral homes do not understand the importance of responding quickly and professionally to this tragic event.

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3) We guarantee...that we will provide a premium level of service for veterans and first responders at no additional charge

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At Holdship Family of Funeral Homes and Cremation Services we take great pride in being known as the veteran's specialists in the communities we serve. It is an honor to serve those who have served our country and our community and we do not take this responsibility lightly.

The following is a list of the special things we do to serve veterans and first responders:

  • 10% discount on all merchandise for active military or veterans and first responders
  • Special veteran packages on casket and vault selections
  • Memorial items with a veteran theme
  • Veterans specialty prayer card and laminated obituary
  • Personalized head panel with branch of service
  • Veterans memorial video
  • Assistance with full veterans’ support including burial in state or federal veteran’s cemetery without charge
  • Coordination of full military honors at cemetery, church or funeral home
  • Flag for casket or urn
  • Application for cemetery marker if applicable
  • Our staff is specially trained to assist the veteran’s families with all benefits due to them after the death of a veteran

 
We guarantee that no other funeral home honors veterans and first responders the way we do at Holdship.

4) We guarantee you will be given the opportunity for a private goodbye with your loved one

Saying goodbye to your loved one is never easy. Unfortunately, in today’s disposable culture, many people skip this step. The sad reality is that failing to say goodbye to someone you love leaves emotional wounds that may never heal.

Some people who are preplanning their own funerals assume they are making it easier for their families by requesting no viewing of their remains. Sadly, they are actually making it harder for their families. Allowing their body to be present is actually the last meaningful gift they can give to their loved ones. Their soul may have departed but their earthly body will help those who remain accept the loss and begin their journey through the natural grief process.

At Holdship Family of Funeral Homes and Cremation Services, every family will be given the opportunity to say a private goodbye before the funeral, cremation or burial service. Even if the family is planning to hold a public viewing and funeral ceremony, the immediate family will always be given the time for a private goodbye first to make the public event a little easier.

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5) We guarantee your service can be as traditional or innovative as you like

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Many families find significant comfort in a traditional funeral service complete with a public visitation, church or chapel funeral service, procession to the cemetery and a graveside ceremony. Holdship Family of Funeral Homes and Cremation Services has always, and will always, be ready to care for families wanting a traditional service.

We also pride ourselves as being the most flexible and innovative funeral home in the area and have become the funeral home of choice for families who want to personalize their farewell service in unique ways. Whether we are adding a beautiful video tribute, a bagpiper for the graveside ceremony or a memorial luncheon our goal is help you honor the life of your loved in a way that reflects your values and honors your traditions.

When it comes to creative services our guideline is simple…as long as the idea is safe, legal, ethical and moral we will do everything possible to accommodate your request.

6) We guarantee that we will provide an appropriate level of staffing for your funeral service

The loss of a loved one can be an overwhelming time of hectic activity and of sadness. By the time of the funeral service the family is often emotionally drained. During this time a good funeral home takes over all of the logistics responsibilities, allowing the family to fully experience the ceremony.

Unfortunately, some funeral homes do not provide adequate staffing for their funerals and must call upon people attending the service to help with logistically items such as parking, seating of guests and even arranging the flowers.

At Holdship Family of Funeral Homes and Cremation Services, we always provide the appropriate level of staffing for your funeral service. A funeral is a one-time event without a rehearsal. We understand that our job is to make sure everything goes perfect and we do not take that responsibility lightly.

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7) We guarantee we will assist you with your post service meal or reception

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After years of working with mid-Michigan families we have found that over 95% of time the public service time is followed by some form of reception or post service meal. Sometimes this time is private to the immediate and extended family other times it is open to everyone.

This important time is an opportunity for friends and family to gather one last time, relax with a meal and drinks, and say their goodbyes before going back to their day to day lives.

At Holdship Family of Funeral Homes and Cremation Services, we will do everything we can to help you plan your post service meal or reception. Not only are we able to coordinate with local restaurants on your behalf but we are also able to cater and host the meal or reception here at our funeral home. This makes it easier for your guests who will not have to travel to another location.

Our Guarantee to You

Should there ever be a portion of our services that does not live up to our guarantee simply notify us right away and we will do whatever it takes to correct the shortfall.  If we are unable to do so, we will donate $500 to the charity of your choice.



At Holdship Family of Funeral Homes & Cremation Services we help families who are faced with the loss of a loved one. Whether choosing a traditional funeral or a creative ceremony, our team will work hand-in-hand with you to plan and conduct a personalized memorial event that reflects your values and honors the story of a lifetime.

All services are backed by our Holdship Exceptional Family Care ™ Guarantee.


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